Lahey Clinical Performance Network is a vibrant and growing health care system, recognized as a trailblazer in medicine and a standard bearer in patient experience. It includes an award-winning academic medical center, a superb constellation of community hospitals, home care services, rehabilitation facilities and more.
We are committed to attracting, developing and retaining top talent in a market long recognized and revered as a global leader in health. With a team approach to care, we encourage learning and growth at all levels, and we offer competitive salaries and benefits. We adhere to the principles of a just and fair work environment for all colleagues, where respect is foundational and performance is rewarded.
The Lahey Clinical Performance Network (LCPN) provides its member clinicians and healthcare institutions with the tools, expertise and programmatic services that afford them the ability to deliver the highest quality of care and value to their patients within an environment of evolving payment models. The LCPN collaborates with the accountable care units throughout Lahey Health System to coordinate system resources, implement standardized processes, and utilize transparent data that drives provider accountability and fosters patient-centered care management. The goal is to deliver high value services for better health in our population.
The Manager Clinical Informatics provides clinical leadership and informatics expertise to clinical teams and systems with broad organizational impact. The Manager, Clinical Informatics works in partnerships with the Chief Operating Officer, LCPN, the Chief Medical Officer, LCPN and the Chief Medical Informatics Officer, LHS to ensure multidisciplinary leadership of clinical health informatics projects. He/She will create content based on input from key clinical stakeholders to support and elevate patient care As a liaison between network and local accountable care unit clinical and operational leadership functions as a champion for the clinical health informatics strategy, provides leadership and guidance in the integration of network and individual care unit efforts regarding the designs of clinical informatics applications, clinical content, operational processes, quality patient care and patient experience. He/She will work closely and collaborate with the Director of Analytics to ensure appropriate claims data are being integrated into the clinical content workflows.
The Manager, Clinical Informatics will be directly responsible for leading the planning, implementation, change management, and continuous improvements of clinical technology systems for CCA, including but not limited to: EHRs, clinical system interoperability, care management platforms, decision support, and workflow support .
The Manager serves as the LCPN representative at all IT clinical informatics and strategy meetings to ensure that the needs and continued support of the LCPN are met. Promotes the understanding that clinical informatics and applications are critical to the development and transformation of the Lahey Health System from a fee-for-service only model to a focus on improving care and reducing costs through engagement in alternative payment systems and management of total medical expense spending targets for assigned populations of patients.
The Manager, as the primary point of contact between the clinical performance network and LHS Information Technology’s Application Analysts/Managers and Program Directors, leads conversations to identify, analyze and develop solutions to the challenges faced by all levels of clinicians in managing the assigned population of patients. This includes performing interviews, assessing the clinicians’ needs, and using this information in designing and presenting potential interventions to satisfy the needs and build consensus for adoption and leading implementation.
Essential Duties & Responsibilities including but not limited to:
- Advocates adoption of clinical health informatics workflow to support clinical decision support, evidence-based practice and patient safety with clinicians at the hospitals and other clinical facilities.
- Establish relationships and lead clinical informatics conversations through appropriate interactions with the local care unit practice management and clinical leadership.
- Works directly with appropriate LHS IT personnel to ensure integration, cooperation and successful achievement of development of project concepts, objectives and approach
- Serves as the LCPN representative for software application vendor evaluations with other process owners. Provides in-depth analyses of how solutions affect or add value to current work processes.
- Work in partnership with clinical, administrative, and IT leadership at the system, network and local care unit level to translate clinician requirements into population health management needs for clinical intervention.
- Has an in-depth understanding of all the workflows and process of the clinical performance network programs and local care units and serves as the informatics resource and assists in workflow improvement, implementation and monitoring.
- Finds solutions that are supportive of the end-user, ensuring adoption and directing implementation.
- Defines project scope and objectives.
- Develops project plans and specifications; estimates time requirements, establishes deadlines, monitors milestone completion. Tracks all phases of the project product/service lifecycle. Provides timely reporting of issues that impact project progress. Coordinates actions, and resolves conflicts. Responsibilities also include documenting, prioritizing, and tracking requests (changes, enhancements, etc.) and coordinating with the Change Control Board (CCB).
- Meets with project team(s) regularly to review project deliverables and deadlines.
- Identifies and coordinates assignments of internal resources and external contractors to meet IT project requirements.
- Provides the LCPN leadership with recommendations on current needs, including personnel and other resources, to ensure success in our mission.
- Develops and maintains registries that help care team members ensure that patients receive preventive care, comply with health plans guidelines, and maintain health status with minimal complications.
- Manages specific application quality assurance and activities including the tracking of bug reports and change requests and ensuring their timely resolution.
- Ensures that all items follow the change management process and are entered and tracked through the change management process.
- Responsible for the overall success of testing, including results verification and release sign-off.
- Establishes the purpose and deliverables of the test effort.
- Provides resource planning, management and resolution of issues that impede the test effort.
- Advocates the appropriate level of quality by the resolution of important defects; and working with the IT project manager to ensure the software development process has an appropriate level of testing.
- Coordinates groups of business personnel who test, evaluate and validate new functions and applications, and identify issues in software or services.
- Analyzes discrepancies in service or performance and makes recommendations for updates.
- Identify and manage key stakeholders participation in population health informatics projects to prioritize network and local care unit initiatives based on applications enhancement needs and optimization opportunities.
- Provides final signoff to the IT project manager to release code to production.
- Ensures continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates.
- Participates in the process of identification of performance improvement projects, including creating the associated reports and financial justification. For performance improvement projects, provides additional informatics support as necessary.
- Communicates effectively with cross-functional teams.
- Carries out cross functional tasks to achieve critical milestones
- Ensures expenses stay within project budget
- Uses critical thinking skills to analyze information, develop solutions and propose alternative action plans
- For each project, participates in creating comprehensive project plans, beginning with project charter
- Participates in establishing and implementing project communication plan including progress reporting mechanism to keep project sponsor, key stakeholders, senior management, external leadership and various committees up to date with the progress of the projects
Education: Bachelor’s Degree required; Nursing or Pharmacy degree preferred. Master’s Degree in Health Administration, Business Administration, or Public Health preferred.
Licensure, Certification & Registration: Registered Nurse or Pharmacist preferred
- 3 - 5 years of experience in Clinical informatics, with working knowledge of finance, practice management, and quality improvement relevant to outpatient care.
- Experience in planning, developing, organizing, financing, staffing, problem resolution, delegating, marketing, executing and evaluating performance must be demonstrated.
- Prior experience managing a highly complex situation and/or a medical group affiliated with hospitals.
- Experience in planning, developing, organizing, financing, staffing, problem resolution, delegating, marketing, executing and evaluating performance
Skills, Knowledge & Abilities:
- Strong development, analytic and systems building skills.
- Must be facile with physician relations, developing systems and procedures, developing and operating a capitated managed care infrastructure, continuous quality improvement, human resources management and fiscal management.
- Excellent written and verbal communication skills. Must have an executive demeanor and the ability to deal with physicians, senior management, local industry, payer organizations and the board of trustees.
- Capable of serving as a spokesperson and leader of the integration process and communicate the vision to others in the community.
- A well-defined style that demonstrates confidence, maturity, self-motivation, high energy, collaboration, high intellect and leadership qualities.
- Excellent interpersonal skills, be an appropriate risk taker, politically savvy, diplomatic, able to deal with ambiguity, flexible, organized, results-oriented, a hard worker, a quick study, good with details and have integrity.
- A facilitator who can further this organization to serve the evolving Network.